Privacy Policy

Last updated: May 2026

1. Who We Are

The entity responsible for handling personal information on this website is:
BetJet
Email: support@betjet-pokies.com

2. Information We Collect

We collect and process the following personal information:

  • Registration data: name, email address, date of birth, residential address, phone number
  • Verification data: identity documents, proof of address
  • Payment data: payment method, transaction history
  • Usage data: IP address, browser type, device information, gaming history
  • Communication data: support requests, email correspondence

3. Why We Collect It

  • Providing and managing your player account
  • Processing deposits and withdrawals
  • Meeting legal obligations (KYC, anti-money-laundering)
  • Age verification and underage protection
  • Improving our services and user experience
  • Fraud prevention and security
  • Communication (support, notifications)
  • Marketing (only with your consent)

4. How We Handle Your Information

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and use your information where it is reasonably necessary to:

  • provide our services and perform our agreement with you;
  • comply with our legal obligations (such as KYC and anti-money-laundering checks);
  • protect the security and integrity of our platform; and
  • send you marketing, where you have consented.

5. Cookies

Our website uses cookies:

  • Necessary cookies: Required for the operation of the website.
  • Analytics cookies: To improve our website (only with consent).
  • Marketing cookies: For personalised advertising (only with consent).

You can manage or disable cookies in your browser settings.

6. Third Parties

  • Payment providers: To process transactions
  • Game providers: To deliver the casino games
  • Analytics services: To improve our website
  • Security providers: For fraud prevention

All third parties are contractually required to protect your personal information.

7. Your Rights

  • Access the personal information we hold about you (APP 12)
  • Correct inaccurate or out-of-date information (APP 13)
  • Opt out of direct marketing at any time
  • Withdraw consent where processing is based on consent
  • Make a complaint to us or to the Office of the Australian Information Commissioner (OAIC)

8. Contact

For privacy questions: support@betjet-pokies.com
Requests are usually answered within 30 days.